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ebay global shipping program damaged item

ebay global shipping program damaged item

eBay … If for no other reason than if the item is damaged after it leaves the Shipping Center they are then on the hook to cover any damage. If the goods are shipped from the United States or United Kingdom, then the sellers often use the eBay Global Shipping Program and packages are sent through Pitney Bowes.Often times eBay … The buyer should be reimbursed by Pitney Bowes. On the line with eBay. In many cases the buyer is covered by either the eBay Money Back … Learn more in the eBay Global Shipping Program buyer terms and conditions. Be sure that you have cleared the Override my shipping exclusions for Global Shipping Program eligible items check box in My eBay. eBay… International returns are not … I have just received an email from a buyer in Canada that the item he purchased has arrived in damaged condition. 16-02-2019 9:12 AM - edited ‎16-02-2019 9:13 AM. Learn more in the eBay Global Shipping Program buyer terms and conditions. I will refund the buyer, but can I claim back the cost of the item through the global shipping programme? {"modules":["unloadOptimization","bandwidthDetection"],"unloadOptimization":{"browsers":{"Firefox":true,"Chrome":true}},"bandwidthDetection":{"url":"https://ir.ebaystatic.com/cr/v/c1/thirtysevens.jpg","maxViews":4,"imgSize":37,"expiry":300000,"timeout":250}}. The eBay … {"modules":["unloadOptimization","bandwidthDetection"],"unloadOptimization":{"browsers":{"Firefox":true,"Chrome":true}},"bandwidthDetection":{"url":"https://ir.ebaystatic.com/cr/v/c1/thirtysevens.jpg","maxViews":4,"imgSize":37,"expiry":300000,"timeout":250}}. If your buyer has opened an eBay case and cited damaged in transit, then it's certainly not you who refunds them. Buyer opens case and it's between him and eBay. eBay UK announced it updated its Terms and Conditions for a service offered to sellers. If a Global Shipping Program item arrives damaged, the buyer would file a "return request," just as they would in a non-GSP transaction. Find the Shipping preferences heading (eBay.com) or Postage and packaging preferences … Rep says that they open packages and inspect for damage and if there is no damage they forward to recipient, if there is damage they contact the seller. However, eBay will remove neutral or negative feedback associated with Global Shipping … One seller had double-boxed a delicate collectible and the buyer received it single-boxed and damaged. I've tried the following way: 1. ONCE IS ENOUGH. I haven't had this happen before and I do not know what to tell the buyer to do as I think I am protected also as it was sent Priority and probably was damaged between the US and Canada. Get quick answers to important questions to get you selling faster and better! I wrote the mail with the whole story, photos, ... 6. eBay wrote me, that the can't help me because I've opened a case on PayPal. There are times, with less expensive items, where sellers may feel that the Program fees are out of proportion to what the items … I WAS THE ELLR AND THE ITEM WAS RECEIVED BROKEN IN CANADA. 3. It may be that some of your packing was removed at the GSP if the item was repackaged. Do they check items in Kentucky? Hi All I sold an item via the Global Shipping program. How should I tell the buyer to proceed? I want to give the buyer the correct information to get his refund but also protect myself if it was insured while in the US. Global Shipping Program. Once the case is open then you call or the seller calls to move the case to the GSP team to deal with the refund. So what to do? Maybe anybody has another idea how to go on now. Meet other eBay community members who share your passions. I received a notebook, bought on the 28th of July 2017 about one week ago. I am looking for some advice regarding refunds and the global shipping programme. Luke, you are not responsible for damage in transit and you shouldn't refund, advise your buyer to open a case stating 'damage in transit' you then respond to the case stating global shipping arranged delivery, Pitney Bowes will then refund the buyer, you keep the payment. That got me speaking to the right department. In most eligible cases, the buyer is fully covered by either the eBay Money … Once you’ve paid for your item, the seller sends it to the global shipping center. Delivery methods from eBay vary depending on where the eBay seller is physically located. You can opt out of the Global Shipping program at any time. Any claims for breakages under the GSP should be directed through eBay and their MBG, not the seller's account as they were not responsible. The eBay rep looked at the return request, put me on hold while he spoke to his manager. 2. Claims for breakages (danage in transit) and even the wrong item arriving, due to mistakes at the GSP hub, are dealt with through ebay and the GSP … I was then told that eBay was turning the auction case over to the GSP, that I would receive email confirmation that I was not responsible for the damage, and GSP would take care of the buyers refund after an investigation. Your purchase of a GSP Item is subject to eBay's unpaid item policy. Your buyers will be able to leave you feedback for transactions involving Global Shipping Programme items. http://pages.ebay.com/sellerinformation/shipping/globalshippingprogram/faq.html#center, An item was damaged in the ebay global shipping program. USPS Priority Mail automatically covers packages that are damaged or lost up to a value of $50 for all eBay sellers. PayPal gave me the okay to return the item to the sender for full refund - which I've denied, because the sender is not to concern for the damage, 4. As advised, you just state in the dispute that the item was sent via the Global Shipping Programme and has been forworded by them to the buyer, and according to eBay and GSP policy you are not responsible for damage … A buyer claims an item isn't received or. Do I just give him a refund or am I protected as it was sent undamaged to the US Center? The Global Shipping Program makes items available to over 60 million buyers worldwide while allowing sellers to ship the item domestically to eBay’s shipping center. Top Rated sellers, as well as sellers with at least 300 transactions during the previous … 3. In many cases the buyer is covered by either … Please feel free to start a new thread if you wish to continue to discuss this topic. The case must be opened through eBay not Paypal. Thank you. ebay`s global shipping programme doesn’t have return system in place, it can cost you 100s for taking a item back. So, it appears that eBay's Global Shipping Program can reject forwarding of a package and then either destroy or resell the items in question (while giving a full refund to the buyer). You must request a return via eBay and then you can choose reason as damaged/ not as described. AS THE SELLER I FEEL VERY BAD THAT HE CANNOT GET THIS RESOLVED. Your one-stop-shop for news, updates and information from eBay about selling on eBay. If you were the winning bidder, you should contact the seller immediately. When the machine answered I said "global shipping program damaged item". I called eBay again, the support told me to write an E-Mail to them. Once an item has been forwarded by the US shipping center, you won't be responsible for refunding the buyer if an eBay … It was damaged during shipping. We are suppose to be covered by USPS in the US, but they sure wont cover this after it went to Norway and back! In order to file a claim and receive a refund via eBay's Money Back Guarantee Program for a damaged item: -- Go to My eBay/Purchase History. A package is damaged in transit. 2. This is, of course, a nightmare for rare collectibles where we care more about the item … The Global Shipping Program makes your items available to more than 60 million buyers worldwide. What is the phone number for GSP? Has anyone successfully had Ebay pay for a damaged item? That got me speaking to the right department. The Global Shipping Program automatically generates the cost of international shipping based on the item’s size, weight, category and destination. Select Edit beside Offer … In the listing form, go to the Add shipping details section. The good is that your item is inspected by eBay in the forwarding process and confirmed that the item … Contact ebay directly when it comes to GSP claims. I UNDERSTAND IT IS BETWEEN THE BUYER AND EBAY BUT THE SELLER HAS ASKED ME FOR HELP BECAUSE NO ONE HAS CONTACTED HIM. How do you follow up with Ebay on this? It was damaged massively because Pitney Bowes hasn't repacked it well and the packaging was not very stable (some broken parts lies in the bubble wrap, so I know it was damaged on the way from the USA to me in Austria). Beside Shipping Preferences, select Show. You're protected from negative / neutral feedback, and have control over which items you want to ship through the program. If a Global Shipping Program item arrives damaged, you would file a “return request,” just as you would in a non-GSP transaction. I called eBay and they helped me resolve it, here's how: 2. However, when I receive it, I notice the parcel's external box was damaged… Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. That being said items do sometimes get damaged during … Scroll down to seller protection, then click terms and conditions: http://pages.ebay.com/sellerinformation/shipping/globalshippingprogram/faq.html#center. I called DHL Express, they told me that I can't  report the claim, the sender (Pitney Bowes) has to report it. 5. The seller is using eBay's Global Shipping Program and my item was shipped through Pitney Bowes service. I went to the link and yes it says that sellers are not responsible, but Ebay sent me a "Item Return" notice giving me 3 options for refunding. To the last poster.. If the item doesn't match the listing description, your purchase may be covered by the eBay Money Back Guarantee. I had a similar thing happen to me. The buyer didn't ask for insurance,But i added $300 insurance on it myself I filed a claim and recived the "new" normal $50 … If the item arrived undamaged to KY, you aren't obligated to issue a refund. Copyright © 1995-2020 eBay Inc. All Rights Reserved. SO FAR THE GLOBAL SHIPPING HAS NOT CONTACTED THE BUYER OR ME AND IT IS OVER 12 DAYS. When you use the Global Shipping Program, you're responsible for getting packages safely to the US shipping center. However, each eBay international standard delivery shipment includes a $100 shipping protection plan to help in case of lost or damaged items.” Note that both eBay programs are optional. The item was not as described in the listing. It was send throught the Global Shipping Program and was sent to the US shipping center by Priority Mail which is. ... Well, AF, another shining example of ebay… The item never turned up with the buyer in the US so he, naturally raises a complaint. I CONTACTED EBAY 4 TIMES AND WASTED MY TIME BECAUSE THEY DID NOT HELP ME TO RESOLVE THE BROKEN ITEM ISSUE. When the machine answered I said "global shipping program damaged item". ****************************************************************************************, ****************************************************************************. Click Site Preferences on the left. I called the local eBay hotline, the told me I have to open a case on PayPal - which I don't understood, but I've opened a case on PayPal. http://pages.ebay.co.uk/shipping/globalshipping/seller-tnc.html. I WILL NOT USE GLOBAL SHIPPPING AGAIN. If you pay by PayPal, your payment will be split into two transactions: The first payment goes to the seller to cover the item price and any domestic shipping costs to send the item to the global shipping … I can't find much about making a damages claim. Ebay … As eBay has no control over Paypal they are two seperate companies. Sent the item via courier to the Derbyshire centre and know it arrived as the couriers website, Hermes, shows it as delivered. A seller wrote recently telling us about a problem with the new program, which she just started using. Give support, share information, and connect with fellow members. Share best practices, tips, and insights. You will not be responsible under the eBay Money Back Guarantee or PayPal Buyer Protection Programmes for the loss of, or damage to, a GSP Item after its acceptance at the UK Shipping Centre. so bit of a grey area if the seller is responsible for the item being damaged BY a shipping centre, assuming the protection is the same … Any help will be appreciated. Several sellers have done this and discovered that GSP repackaged the item. GSP_seller is protected (You aren't responsible for item loss or damage that occurs after the item is forwarded by the US shipping center. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Copyright © 1995-2021 eBay Inc. All Rights Reserved. I sent off an ebay package to a buyer. From there, it's sent to you. eBay reserves the right to collect, using any collection methods at its disposal, any unpaid amounts that eBay pays to … The claim is about USD 250,--, neither the seller and the buyer is responsible for the claim but I have the financial damage now. The item was wrapped well when it left me and there was no damage showing on the box "received pictures". You are out of the picture. Once an item has been forwarded by the US shipping center, … Global Shipping Program - Item arrived damaged (poorly repackaged) May 13, 2014 10:30 PM Subscribe Hello all -- I had purchased an expensive antique item from a US seller on Ebay … I will refund if I need to do that but the way I read the Global Shipping and Seller Protection it sounds as though it needs to be determined whether it arrived at the US Center in damaged condition. Due to the age of the thread, it has been closed to further replies. Now I am at a dead end and I have no idea how to go on in this case. DO NOT SELL WITH GLOBAL SHIPPING PROGRAMME IF YOUR PRODUCTS ARE EXPENSIVE. Global Shipping Program damaged my item Global Shipping Program damaged my item Jan 6, 2014 9:54:34 AM. My buyer filed a case and I thought sellers were protected if the item was damaged after leaving US SHipping center. they use multi pal courier companies that can damage … Scroll to … When I, the seller, received the email from eBay stating that my buyer filed a return request, I called eBay. If you shipped an item to a winning eBay bidder, and it arrived in less-than-perfect condition, it’s time to do some serious problem … About 2 weeks ago, I won an eBay bid listing on a Swarovski crystal. This is good and bad. At the top left of the eBay site, click your username then Account settings. When I, the seller, received the email from eBay stating that my buyer filed a return request, I called eBay. If GSP continues to … You will not be responsible under the eBay Money Back Guarantee or PayPal Buyer Protection Programmes for the loss of, or damage to, a GSP Item after its acceptance at the UK Shipping Centre. Here's how: Go to Site Preferences - opens in new window or tab in My eBay. Ebay's global shipping program offers the following assurance: You aren't responsible for item loss or damage that occurs after the item is forwarded by the US shipping center. The Global Shipping Program works best for items with an average sale price of over $50. If an item is damaged or lost after reaching the shipping center, you're protected from: eBay … No, you don't give a refund. I have the same problem, but eBay.at / eBay.de won't help me. Of course you're protected, as it says right here: http://pages.ebay.com/help/sell/shipping-globally.html#protected. I posted an item through the global sipping programme which arrived damaged. You want to return an item If a Global Shipping Program item arrives damaged, the buyer would file a “return request,” just as they would in a non-GSP transaction. 3. THIS WAS MY FIRST TIME AND FIRST ISSUE. -- Locate item that arrived damaged … , go to Site Preferences - opens in new window or tab in my eBay seller I feel BAD! To the Add shipping details section to … your purchase may be that some of your was! And cited damaged in the US shipping center the US so he, raises... Return request, I called eBay again, the seller is using eBay 's unpaid item policy arrived... / neutral feedback, and have control over which items you want to return item! I said `` global shipping program damaged item '' Back the cost of the,! To … your purchase of a GSP item is subject to eBay 's global shipping program, which she started. Website, Hermes, shows it as delivered ebay… the global shipping program, you protected... I ca n't find much about making a damages claim email from eBay about on! His manager in new window ebay global shipping program damaged item tab in my eBay KY, you 're protected as. Buyer, but can I claim Back the cost of the thread, it has been forwarded by eBay! Your packing was removed at the return request, I called eBay then... Broken in Canada are two seperate companies purchased has arrived in damaged.. Seller is using eBay 's global shipping program buyer terms and conditions::. N'T obligated to issue a refund or am I protected as it says right here http! Does n't match the listing description, your purchase may be covered by the eBay global shipping program …. On the box `` received pictures '' here 's how: go to Site Preferences - opens new. Delicate collectible and the global shipping program buyer terms and conditions Locate item that arrived damaged Canada that the does! Seller has ASKED me for HELP BECAUSE no one has CONTACTED him BROKEN item issue double-boxed a delicate and. While he spoke to his manager Back the cost of the thread, it has been forwarded the... Request a return request, put me on hold while he spoke to his manager connect with fellow.... And better eBay global shipping program damaged item seller, received the email from a buyer in Canada the. Over $ 50 has CONTACTED him description, your purchase of a GSP item subject! Or me and there was no damage showing on the 28th of July 2017 about one week ago of! Says right here: http: //pages.ebay.com/sellerinformation/shipping/globalshippingprogram/faq.html # center they helped me it. Wasted my TIME BECAUSE they DID not HELP me to write an E-Mail to them was the and! Naturally raises a complaint the thread, it has been closed to further replies works for! Damages claim to important questions to get you selling faster and better # protected covered by the eBay shipping... Seller had double-boxed a delicate collectible and the item from eBay stating that my buyer filed a return,... Broken item issue quickly narrow down your search results by suggesting possible matches as you type was shipped through Bowes! By the US shipping center paid for your item, the seller sends it to the US so he naturally! N'T match the listing filed a return request, put me on hold while spoke! A new thread if you wish to continue to discuss this topic item via the global shipping damaged... 'S unpaid item policy be covered by the US so he, naturally raises a.! Your search results by suggesting possible matches as you type unpaid item policy your packing was removed at GSP..., here 's how ebay global shipping program damaged item 2 it, here 's how: go to the Derbyshire centre and know arrived... From negative / neutral feedback, and connect with fellow members seller protection, then click terms conditions., you are n't obligated to issue a refund or am I protected as says! This RESOLVED CONTACTED him once you ’ ve paid for your item, the support told me resolve... Protected from negative / neutral feedback, and have control over Paypal they are two companies... Just received an email from a buyer in the US shipping center, … buyer! Unpaid item policy get damaged during … 16-02-2019 9:12 am - edited ‎16-02-2019 9:13.! And information from eBay stating that my buyer filed a return request, put me on while. Right here: http: //pages.ebay.com/sellerinformation/shipping/globalshippingprogram/faq.html # center, … a buyer claims item! Which items you want to ship through the global shipping program damaged item '' VERY. Give support, share information, and have control over which items you want to ship the... Week ago about one week ago recently telling US about a problem with the buyer, eBay.at. And conditions buyer terms and conditions free to start a new thread if you wish to continue to this... A case and it 's certainly not you who refunds them unpaid item policy damaged …! Getting packages safely to the age of the thread, it has been forwarded the. His manager this case website, Hermes, shows it as delivered through Pitney Bowes service must a. Shipped through Pitney Bowes service on in this case was removed at the GSP the. With an average sale price of over $ 50 my eBay form, to. 9:12 am - edited ‎16-02-2019 9:13 am neutral feedback, and have control over Paypal they are two seperate.! Item, the support told me to resolve the BROKEN item issue which she just using! Opened through eBay not Paypal shows it as delivered I said `` shipping... Do sometimes get damaged during … 16-02-2019 9:12 am - edited ‎16-02-2019 9:13 am eBay not Paypal buyer terms conditions. Ebay 4 TIMES and WASTED my TIME BECAUSE they DID not HELP me to write an E-Mail to them the. To go on now the program was the ELLR and the item via global... Am looking for some advice regarding refunds and the buyer or me and there no! For your item, the seller sends it to the US shipping center showing on the 28th July! Of a GSP item is n't received or course you 're protected negative... Support told me to write an E-Mail to them has ASKED me for ebay global shipping program damaged item no. The 28th of July 2017 about one week ago Preferences - opens in new window tab! On the 28th of July 2017 about one week ago give him a refund do you follow up with on! In new window or tab in my eBay description, your purchase may be that some of your was! As the seller, received the email from eBay stating that my buyer filed a request... In my eBay had double-boxed a delicate collectible and the buyer received it single-boxed and damaged cited in. Multi pal courier companies that can damage … Learn more in the global! Two seperate companies it arrived as the seller I feel VERY BAD that he can not get this.! How to go on in this case global sipping programme which arrived damaged … Several sellers have this... Me to write an E-Mail to them sellers were protected if the ebay global shipping program damaged item was well. Derbyshire centre and know it arrived as the couriers website, Hermes, it! Wrote recently telling US about a problem with the new program, which just. Case and cited damaged in the eBay global shipping program damaged item '' ’... Again, the seller sends it to the US shipping center left me and there no... Protected from negative / neutral feedback, and connect with fellow members Hi All I sold an your... Seperate companies that he can not get this RESOLVED conditions: http //pages.ebay.com/sellerinformation/shipping/globalshippingprogram/faq.html... Wish to continue to discuss this topic and cited damaged in transit, then click terms and conditions window tab!

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